Overview
At Laylan Nest, we are committed to providing high-quality products and excellent service. If you are not satisfied with your purchase due to a defect, damage, or an incorrect item, we are here to help. Please read our return and refund policy carefully.

Eligibility for Returns
We accept returns only under the following conditions:

  • You received a damaged, defective, or incorrect item.
  • You notify us within 3 days of receiving the order.
  • The item is unused, in its original condition, and in its original packaging.
  • You provide proof of purchase (e.g., order confirmation or receipt).

Non-Returnable Items

  • Items that are used, washed, or damaged due to customer mishandling
  • Products returned without original packaging
  • Items returned after 3 days of delivery
  • Items purchased under clearance or final sale

How to Request a Return
To initiate a return, please contact our support team at:
Email: [email protected]
Include the following details in your email:

  • Full Name
  • Order Number
  • Description of the issue
  • Clear photo(s) of the damaged/defective item
    We will respond with return instructions and determine your eligibility.

Refunds

  • Refunds are only provided for eligible returned items.
  • we operate Cash on Delivery (COD).
  • You will be contacted by our team to arrange refund details once your return is approved.
  • Refunds may take up to 7–10 business days after return approval.

Return Shipping

  • In cases of defective, damaged, or incorrect items, Laylan Nest will cover the return shipping cost.
  • You must follow our provided instructions for return shipment.

Exchanges
We do not offer direct exchanges. If you would like a replacement, please initiate a return and place a new order.

Important Notes

  • Laylan Nest reserves the right to reject any return request that does not meet the above conditions.
  • If your return is not accepted, the product will be sent back to you, and no refund will be issued.

Contact Us
If you have any questions about our Returns & Refund Policy, please reach out to us at:
Email: [email protected]